Skip to main content

Greystone Hotels Press Release

Greystone Hotels
Aug 02

Greystone Hotels and Hello Scout Bringing Personalized Concierge Messaging to Guest's Mobile Devices

San Francisco, CA - August 2nd, 2016 -
Greystone Hotels, owner/operator of eight independent, California boutique hotels, and Hello Scout, a new concierge messaging service, announced a partnership today offering on-demand, mobile concierge services to all guests via text message. The service kicks off this week, launching at the Hotel Griffon in San Francisco, followed by additional Greystone properties in the coming months.

Hello Scout connects hotel guests with local food, event, and culture experts whose sole job it is to find hidden gems, provide unique local insight, and book activities. All interaction takes place over text message or app so guests are able to use it while out exploring, or just relaxing in their hotel room. Besides creating unique travel opportunities for guests - powered by local, knowledgeable "concierges" - Hello Scout has found that the service can dramatically improve a hotel's TripAdvisor rankings.

"As we continue to focus on bringing in technology that only enhances our guest experience, taking the concierge concept to the digital, on-demand world is an exciting next step for our properties," said Eric Horodas, President, Greystone Hotels. "Hello Scout's platform and focus on local concierges provides an upgraded personal guest experience that aligns with Greystone Hotels commitment to providing ‘Exceptional Service' to all of our guests."

"Hotels are under enormous pressure to deliver cutting-edge and personalized service, while simultaneously keeping costs low," said David Temple, CEO and cofounder of Hello Scout. "Our service allows hotels to provide personal messaging to their guests without hiring or training staff."

Hello Scout is based in San Francisco and is currently working with 12 hotel partners. The app and text based service remembers guest preferences, allowing them to pick up right where they left off on subsequent trips or conversations. Hello Scout's local concierges go through a rigorous interview and training process. Interested candidates can find out more information on their site.


An independently owned hotel and hospitality management company with 11 West Coast properties in California and Oregon, Greystone Hotels was founded in 1995 by Eric Horodas (President) and Peter Trethewey.

Dedicated to superior customer service and eco-friendly hospitality management, the Greystone Portfolio consists of 8 independent, non-branded boutique hotels and inns, and 3 flagship affiliated properties (Best Western International and Marriott International).

Greystone's management focuses on providing exceptional guest experiences for discerning business and leisure travelers. All of Greystone's hotels offer great value, thoughtful amenities, and a comfortable, relaxing environment. We pride ourselves on ensuring that our guests, "Experience Exceptional Service."

All of Greystone's eight California independent properties are certified by the California Green Lodging Association for our sustainability efforts, while Greystone's eight non-branded independent boutique hotels are all members of the L.E. Hotels family - a global hotel representation company.

About Hotel Griffon

Established in 1906 on the Embarcadero waterfront, and recently voted "Best Boutique Hotel" and "Best 24 Hour Getaway" by San Francisco Magazine, The Hotel Griffon features 62 elegant guestrooms and luxury suites, meeting facilities, spa services and much more. In the heart of downtown San Francisco, "The Griffon" is a certified member of the California Green Lodging Program that affords guests easy access to AT&T Park, Union Square, Fisherman's Wharf, the Ferry Building, the San Francisco Museum of Art and various restaurants, shops and entertainment. Enjoy spacious, well-appointed accommodations with luxurious amenities including high thread count linens, flat-screen televisions, nightly turn-down service and the classic San Francisco eating and drinking establishment, Perry's located on the lobby level.

About Hello Scout

By connecting guests with local experts, Hello Scout allows hotels to deliver personalized text messaging without the cost of hiring and training additional staff. The company was recently named the 2016 Most Innovative Startup at HFTP's HITEC conference in New Orleans. Hello Scout was founded in December 2014 by David Temple and Matt Sperling, with investment from Launch Fund, Slow Ventures, Social + Capital, and Click Ventures. For more information, visit

Greystone Hotels and Hello Scout Bringing Personalized Concierge Messaging to Guest's Mobile Devices
Greystone Hotels and Hello Scout Bringing Personalized  Concierge Messaging
Digital Presence Powered by Milestone Inc.